“#Facebook user satisfaction sinks (again)” via @hotelmarketing

Facebook user satisfaction sinks (again).

According to the American Customer Satisfaction Index (ACSI), Google+ scored a 78 percent customer satisfaction rating. Facebook, on the other hand, languished below the rest of the social media competition at just 61%.

In a statement, the ACSI said that Facebook set ”a new record-low score for the Social Media category,” and that the company placed among the “five lowest-scoring companies of more than 230 measured.””

To read the rest of the article, visit Hotel Marketing: http://hotelmarketing.com/index.php/content/article/facebook_user_satisfaction_sinks_again


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